Your satisfaction is our goal.
In our eagerness for your safety, our website does not allow product returns or exchanges.
What if I receive a product different from what I ordered?
A: We will exchange it provided the product is not opened.
How to cancel the order
You can cancel the order after confirmation by contacting customer service. If the order status is "Pending confirmation" or "Processing," we cannot cancel the order after it has been shipped.
If the canceled order has not been shipped yet, the full amount including shipping costs will be refunded.
In case I want to cancel the order?
It may take 1-14 days for the refund to be processed if the order is canceled before shipping.
Notes:
- If the customer cannot be reached at the specified time, we are not responsible for any delay in the shipment.
- If the order is canceled by the customer after shipping and returned by the shipping company, the customer bears the basic shipping cost according to the shipping company.
- The store is not responsible for failure to deliver the shipment due to no response to the shipping company's calls or any customer-related circumstances.
- If the shipment is returned to the store, it can be reshipped after paying the shipping fees again.
- If the customer does not contact or respond regarding the shipment for one month, the store is not responsible for the shipment after failed communication.
- The store is not responsible for errors or changes in the shipping address entered by the customer.
- If a specific product does not arrive for any reason, whether due to an unintentional mistake or unavailability in stock, we are fully committed to refund the full amount of the products or the missing part without deducting any fees.
- For orders outside the Kingdom of Saudi Arabia, the customer may incur customs fees in rare cases according to customs tariffs in their country.
Note: The product image may vary depending on the version. If the name matches, it is not considered a different product and cannot be returned or exchanged.
Your satisfaction is our goal.
Can I modify the order after it has been sent?
Sorry, modification of the order after sending is not available. You can only modify or cancel the order before sending.
What happens if I choose cash on delivery and I do not receive my order?
If you choose cash on delivery and do not receive your order after the delivery person attempts delivery three times, you will not be able to use this method again in the future.
What if I request a replacement for a more expensive product than what I ordered? Do I pay the difference?
If you receive a more expensive replacement based on your request, you will need to pay the difference.
Note: An invoice is required.
Your satisfaction is our goal.
